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Help to stop it

New Here ,
Oct 29, 2023 Oct 29, 2023

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I want to now if i stop to pay plans because i pay now 480 kr and i dont now why. I dont want to pay any more. 

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correct answers 1 Correct answer

Adobe Employee , Oct 30, 2023 Oct 30, 2023

Hi @Israa33253015rmb7,

We checked your account info. We could see that you have cancelled your subscription on October 26, 2023. The service will continue till November 24, 2023.

Let us know if you have any questions regarding the payments.

 

Regards,

Shivangi

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Community Expert ,
Oct 30, 2023 Oct 30, 2023

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@Israa33253015rmb7 

 

We cannot assist with billing on the forums. You will need to contact Adobe Customer Care directly for help. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

 

I've moved your post from Using the Community to Account, Payment, & Plan for you.

 

Please note that if you subscribed to an annual plan, there is a fee for early termination if you cancel before the year is up.

~ Jane

 

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Community Expert ,
Oct 30, 2023 Oct 30, 2023

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You can cancel the plan yourself as well. See the following link for instructions

https://helpx.adobe.com/manage-account/using/cancel-subscription.html
-Manan

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Community Expert ,
Oct 30, 2023 Oct 30, 2023

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Adobe Employee ,
Oct 30, 2023 Oct 30, 2023

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Hi @Israa33253015rmb7,

We checked your account info. We could see that you have cancelled your subscription on October 26, 2023. The service will continue till November 24, 2023.

Let us know if you have any questions regarding the payments.

 

Regards,

Shivangi

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