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Help Ukrainian family

New Here ,
Apr 12, 2022 Apr 12, 2022

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Screenshot at Apr 12 13-25-33.png

Hello
I'm from Ukraine. My wife and I and three small children (7 months, 2 years old and 7 years old) left from the horror of the war and went into the unknown. But even in this difficult time, I need to work. And your resource now could help me a lot. In Ukraine I had an agency

 

Linnikov.agency  website [Link disabled by Mod]

 

But now everything is stopped and I took only one computer with me and try to work on it. I will ask for your help to give me free access to your resources, it would be an invaluable service at this time for me and my family. I need all Addobe programs as well as access to https://stock.adobe.com/

My nickname is [Personal information removed by Mod]

Sincerely, Dmytro

 

 

 

 

 

 

 

 

 

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Community Expert ,
Apr 12, 2022 Apr 12, 2022

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Dmytro, I'm sorry, but there's nothing we can do for you. This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. We also can't give you access to subscriptions or Adobe stock. 

 

I would suggest contacting Customer Support. I believe Adobe has come up with some options to support Ukrainians and others affected by the war.

 

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

LinSims_0-1628856392489.jpeg

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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Community Expert ,
Apr 12, 2022 Apr 12, 2022

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Member's accounts are handled on a case-by-case basis.  Please contact Adobe directly.

Best wishes to you and your family.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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