Help with Mistaken Charges and Data Breach

[Laurence24458754qg2v]

I had a subscription, it was cancelled, at that point I was told by a representative I had no subscriptions active subscriptions, anything on the account.

3 months later I realised they'd been charging me mistakenly. I got refunded, I asked them to delete my payment details and not charge me again.

2 months after that I realised they were still charging me. I got a refund, I again asked them to delete my details.

3 months later they are still charging me. I have spoken to agents 4-5 times, I was promised callbacks that never came, I'm never rude, yet they end the conversations randomly and claim they can't find the payments, I've sent them screenshots of my bank statements to prove the payments. They also keep asking me for the first 6-8 numbers of my card and the last 4, basically the whole card number, I don't even still have the card.

I know whoever's reading this is at no fault whatsoever, but could you please escalate this to a manager because I will be going to the ICO to report this as a GDPR data breach soon. I need someone from Adobe to contact me.

[kglad]

no one here can do that.  you have to return to the same adobe support and request correction and refund (again).  but don't ask the same agent to remove your payment details.

in a separate action make sure your account  (including payment details) is removed by going to https://www.adobe.com/privacy.html, click contact us and request your adobe id be deleted.

check that it is deleted by going to https://account.adobe.com

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Peru Bob]

@Jeffrey_A_Wright 

[Kanikas]

Hi there,

We're sorry for the inconvenience. I see that you had last contacted support and they were unable to locate any charges on the card details provided.

Also, there is no active subscription on the email ID associated with community. As siggested above kidnly contact support for help. Support will be able to pull up charge records with help of card details help resolve this.

Thanks

^KS