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help with subscription .

New Here ,
Feb 03, 2024 Feb 03, 2024

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i'm a newcomwer - apologies.

if i subscribe for a year to e.g. the Lightroom <> Photography package at £9. 98 pcm , can i still use the software i've installed if i decide not to renew the subscription ? thanks in advance  

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Community Expert ,
Feb 03, 2024 Feb 03, 2024

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No.

You will need to cancel it or it will renew automatically.

 

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You can also contact Adobe by X (was Twitter):
https://twitter.com/AdobeCare

 

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New Here ,
Feb 03, 2024 Feb 03, 2024

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Thanks for the reply - but i'm not clear >  if i cancel the subscription , does that stop me using the software , even tho'

its still on my laptop ? Apologies !

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Community Expert ,
Feb 03, 2024 Feb 03, 2024

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After the grace period, yes.

The software needs to "phone home" every so often or it will stop working.

 


  • After 30 days*, a dialog box requests an online connection.
  • You can dismiss the dialog box; the next reminder shows up after 30 days.
  • After 30 days + 69 days, the dialog box appears daily.
  • After 30 days + 99 days, one final offline product launch is available

 


From here:

https://helpx.adobe.com/creative-cloud/kb/internet-connection-creative-cloud-apps.html

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Community Expert ,
Feb 03, 2024 Feb 03, 2024

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you should assume that as soon as you cancel you'll be unable to use the apps.

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New Here ,
Feb 03, 2024 Feb 03, 2024

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total rip off then .
really annoying.
thank anyway !

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Community Expert ,
Feb 03, 2024 Feb 03, 2024

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Elements is a one time purchasse http://www.adobe.com/products/elements-family.html

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Community Expert ,
Feb 03, 2024 Feb 03, 2024

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LATEST

terms are here: make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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