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help with unsubscribing

New Here ,
Feb 22, 2023 Feb 22, 2023

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Hi, I would like to ask for help with my little problem. So I have the following problem I unsubscribed from Adobe Animate and my account shows that I have to pay arrears of € 36.89 please help me in my case invoice number is: AE01385100537CPL

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Community Expert ,
Feb 22, 2023 Feb 22, 2023

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contact adobe support and ask them.  (be aware if you cancelled an annual subscription before your 12th monthly payment, there's a penalty.)

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from animate>

 

 

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Adobe Employee ,
Feb 23, 2023 Feb 23, 2023

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Hi there,

 

Thank you for writingt to us.Happy to help!

 

We have checked your account and we see that you have an active Animate subscription under the email address associated with the community which has a billing issue.

 

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

 

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Since, this is a community forum, we would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue.

 

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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