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New Here ,
Jun 17, 2020 Jun 17, 2020

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How do I get someone from accounts to contact me? I've been trying for months... it's impossible... 🤬 they keep taking money from me without providing a product. 

 

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Adobe Community Professional ,
Jun 17, 2020 Jun 17, 2020

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You question is confusing, what did you buy and from whom. Did you buy it directly from Adobe or a reseller? Please elaborate on the issue you are facing

 

-Manan

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New Here ,
Jun 17, 2020 Jun 17, 2020

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I purchased Lightbox about 6 months or so ago,  downloaded it and I got a message box come up stating my OS wasn't able to install the software so I wanted to cancel the subscription,  I haven't been able to contact anyone and they have been taking my money ever since. 

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New Here ,
Jun 17, 2020 Jun 17, 2020

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And it was direct from Adobe

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Adobe Community Professional ,
Jun 17, 2020 Jun 17, 2020

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Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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Adobe Community Professional ,
Jun 17, 2020 Jun 17, 2020

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To add to what Manan said, be aware that you can be waiting for support (either online or phone) for hours. Like all other companies, Adobe is experiencing staff shortages due to COVID-19. The last time I contacted them via chat, it was a bit over 2 hours before I was connected to an agent.

 

Also, when you do connect to chat, type in AGENT at the prompt to get a live person. Otherwise you're dealing with the chatbot and it has limited resources.

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