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New Here ,
Aug 14, 2020 Aug 14, 2020

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My son order a test period ans now my Account is beeing billed like 60 Ęuro/month!

 

How Do i reclaim it whitout the cost?

 

Br

 

Linda

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Account management, Billing

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correct answers 1 Correct answer

Adobe Community Professional , Aug 14, 2020 Aug 14, 2020
You need to tell your son to do a better job of reading while buying a subscription That means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html -LOTS of screen pics of the terms https://community.adobe.com/t5/Get-Started/Creative-Cloud-One-Years-Subcription-help/td-p/10379854 in reply #4 -Purchasing FAQ https://community.adobe.com/t5/Get-Started/Purchasing-FAQ-How-do-I-purchase-a-Creative-Cloud-membership/td-p/7431151

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Adobe Community Professional ,
Aug 14, 2020 Aug 14, 2020

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You need to tell your son to do a better job of reading while buying a subscription

That means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html
-LOTS of screen pics of the terms https://community.adobe.com/t5/Get-Started/Creative-Cloud-One-Years-Subcription-help/td-p/10379854 in reply #4
-Purchasing FAQ https://community.adobe.com/t5/Get-Started/Purchasing-FAQ-How-do-I-purchase-a-Creative-Cloud-members...

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Adobe Community Professional ,
Aug 15, 2020 Aug 15, 2020

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>>>How Do i reclaim it whitout the cost?

 

Depends when you first subscribed.

 

Cancellation Terms
You can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support*. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, your payment is non-refundable, and your service will continue until the end of that month’s billing period.

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LEGEND ,
Aug 15, 2020 Aug 15, 2020

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You signed up to an annual plan, promising to pay every month for a year. However, Adobe do allow early cancellation and they generously give a 50% discount on the rest of the year. 

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LEGEND ,
Aug 15, 2020 Aug 15, 2020

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Oh, by the way, the rules of Adobe subscriptions are strict. Only the named person on the account may use the software. It may not be shared with friends, colleagues or family. If you and your son both want to use the software, you each need a subscription, even if you share a computer.

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LEGEND ,
Aug 15, 2020 Aug 15, 2020

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Time to get a New CC number and Not give that number to your Son. Just saying.

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