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New Here ,
Nov 29, 2021 Nov 29, 2021

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I just noticed that I am subscribed to this '10 assets per month' plan which I didn't even know what it was and it is added up with my Creative Cloud All Apps subscription in my account. I haven't even got Adobe Stock installed. 

I am confused and to be honest this really bummed me out , money has been charged on my debit card. 

Also while cancelling the plan it is deducting inr 13000  for cancelling the annual subscription. please help me get my money back. I got cheated for the service i never used.

Thank you

 

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Adobe Community Professional ,
Nov 29, 2021 Nov 29, 2021

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Moved to Account... forum.

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Adobe Community Professional ,
Nov 29, 2021 Nov 29, 2021

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Nov 29, 2021 Nov 29, 2021

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Hi,

 

Thank you for posting your query here.

 

For Cancelling Stock Subscription and requesting a refund for the charged months, you need to contact Adobe Support Team. 

 

You may contact Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

 

Thank you.

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