Help!

New Here ,
Mar 18, 2022 Mar 18, 2022

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Help! I keep getting charged for a subscription but I cancelled 4 months ago. Please let me know how to discontinue the unauthorized charges. 

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Adobe Employee ,
Mar 21, 2022 Mar 21, 2022

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Hi @Lisa21844098g57r 

 

As we have checked the subscription, there is currently an active subscription of Acrobat pro DC. Kindly cancel that subscription to stop getting charged. 

Here is a help document you can refer to: 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Let us know if that helps.

 

Thanks, 

Harsh

 

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LEGEND ,
Mar 21, 2022 Mar 21, 2022

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How did you cancel the first time? For example, uninstalling the software isn't cancelling. Calling Adobe and being offered 1-2 months free also isn't cancelling.

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New Here ,
Mar 28, 2022 Mar 28, 2022

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I followed the instructions where I had to click on 'manage subscriptions'. Now, when I click OB 'manage subscriptions' and try to go in and cancel, there's no option for me to cancel. I have been clicking and looking everywhere and I don't see that option anymore. I also looked for an option by going in through the apps on my phone. I've looked everywhere. Is there a way you can just cancel my subscription for me? I authorize you to please cancel my subscription. Or, forward this to someone who has the authority to do so. I can't find the option to click on that says cancel subscription anymore. Please help 

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Adobe Community Professional ,
Mar 28, 2022 Mar 28, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Mar 28, 2022 Mar 28, 2022

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MOVED TO THE ACCOUNT, PAYMENT, & PLAN FORUM

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Adobe Community Professional ,
Mar 28, 2022 Mar 28, 2022

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LATEST

Maybe you subscribed to more than one plan under a different email address.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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