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HELP!

New Here ,
Aug 24, 2023 Aug 24, 2023

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I recently canceled premiere pro, then about 2 days later they sent me an email!! ITS ALREADY CANCELED WHAT DO I DO??! IF I JUST LET THIS BE THEY MIGHT SEND MY PAYMENT TO COLLECTIONS AND CHARGE ME MORE!! I'm freaking out please help.

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Community Expert ,
Aug 24, 2023 Aug 24, 2023

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assuming you have an individual subscription, contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

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<moved from enterprise and teams >

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