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Hi. How to pay for subscription from Russia?

New Here ,
Mar 10, 2022 Mar 10, 2022

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Hi. How to pay for subscription from Russia?

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Community Expert ,
Mar 11, 2022 Mar 11, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Mar 21, 2022 Mar 21, 2022

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Привет. Нашла решение?

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Community Expert ,
Mar 21, 2022 Mar 21, 2022

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Adobe has processes in place to help Russian subscribers maintain their subscriptions. You have to talk to Adobe customer support to make arrangements. 

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg
If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support, although I do not know if there are any Adobe support personnel in Russia right now.

https://helpx.adobe.com/contact/phone.html

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Community Expert ,
Mar 22, 2022 Mar 22, 2022

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Hi, 

 

Thank you for posting your query here.

As per my understanding for existing Creative Cloud customers, the plan will work and renew automatically if their banks are not blocked.

If the Banks are blocked from which the payment is deducted for Creative Cloud licenses, please update the payment details to any Bank that is not blocked. 

 

Keeping in mind this unforeseen situation, Adobe has provided some extra time to existing customers in order to sort the payment issues.

 

For further clarity on this, please contact Adobe Support Team by clicking on 

https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

 

Thank you.

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