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Hi, I signed up for a "free trial" today only to find that I couldn't sign the document I needed on

New Here ,
Aug 17, 2021 Aug 17, 2021

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Hi, I signed up for a "free trial" today only to find that I couldn't sign the document I needed on here. I just cancelled the subscription but it's saying I will still be charged for the yearly plan on a August 24? I ended up having to use docusign. This app did virtually nothing for me.

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Adobe Community Professional ,
Aug 17, 2021 Aug 17, 2021

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Moving this to the Account, Payment, & Plan forum as it appears to be a subscription issue.

 

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs or with billing/account issues. Product questions should be posted in the associated product community. Billing and account issues should be posted in Account, Payment, & Plan.

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Adobe Community Professional ,
Aug 17, 2021 Aug 17, 2021

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Please go to Adobe Customer Service (make sure to sign into your Adobe account first) :
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Aug 17, 2021 Aug 17, 2021

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Don't worry.  You have 14 days from the date you joined to cancel without penalty.

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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