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hi I want a refund

New Here ,
Oct 22, 2021 Oct 22, 2021

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hi. Even though i didn't use it for almost 2 years, i have paid Subscription fee.

My account is REMOVED

I recently found out that money was being paid.

i've only used the trial version and I haven't used it since then.

I want to get a refund.

please. Y0Y

 

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

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correct answers 1 Correct answer

Community Expert , Oct 22, 2021 Oct 22, 2021

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scri

...

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Community Expert ,
Oct 22, 2021 Oct 22, 2021

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Apr 27, 2023 Apr 27, 2023

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İ canceled my membership, but i have Been charged for 3 months. İ want a refund. Please do the needful. Even though i canceled through the system, you still get money from me 

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Community Expert ,
Apr 27, 2023 Apr 27, 2023

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LATEST

@Merve28871602u38r 

 

you should contact adobe support so they can rectify the problem. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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