Hi I wish to complain about my membership cancellation. As a freelance designer, the pandemic has be

[brendang17364492]

Hi I wish to complain about my membership cancellation.

As a freelance designer, the pandemic has been devastating to my business, with every job postponed or cancelled. This means cashflow has stopped for the last four months, leaving me unable to pay my credit card bill this month. Now things are slightly relaxing, you have cut off my only means of earning… please help! 

[John T Smith]

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-or https://helpx.adobe.com/contact/phone.html

[brendang17364492]

Yes, thanks John but all you get is a computer assistant. Tried for hours, got a bit fed up, wanted to highlight this.. its unaceptable..

[Jeffrey_A_Wright]

Brendang17364492, I am very sorry that you were unable to establish a successful chat session at https://helpx.adobe.com/contact.html.  If you wish to cancel your membership, then you can use the process listed in http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html to self-cancel in most counties.

Please be aware Brendang17364492, that the same error that is preventing you from contacting our chat support team might also block you from interacting with secure forms.

I do show that in your previous case ADB-11475792-B7J1, we encountered difficulties contacting you to confirm that your support case could be closed.  Please bookmark https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html which discusses how you can interact with your recent support cases.  If you are not receiving the e-mail notifications then you may need to use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update the support case.