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Hi Team, I have an active Lightroom phone subscription but I am unable to access it.

New Here ,
Jul 01, 2024 Jul 01, 2024

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I have an active Lightroom subscription on my phone but I am unable to access the premium features. My subscription is active until 2025 but I when I try to access the premium features, it get the loading symbol which says it may take a while and then says payment failed. Not sure what the glitch is because I have an active subscription. Need your help 

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Community Expert ,
Jul 01, 2024 Jul 01, 2024

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if you purchased via an app store, contact the store.

 

otherwise, contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Jul 01, 2024 Jul 01, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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