Honest mistake on subscription for Creative Cloud Pro

Report · Nov 22, 2025

Hi,

I'm fuming because I've been subscribed to the Photography plan @ £14.99 for a long time now and I got an alert saying that there was an issue with my billing, so I checked it and there was some issue with my paypal apparently.
So I quickly went in, resaved the details and it said it had now received payment for my outstanding plan, great. Problem is I was signing up to the Creative Cloud Pro plan, even though I had a Photography plan and I had no idea I was signing up?!
As far as I knew I have never used the Creative Cloud Pro plan as I only use Photoshop and had no issues for a couple of years at least.
Now I feel I was misled by this and I cannot cancel the plan as even just two minutes after realising the mistake I tried to cancel and it said that I would owe them this much:

I mean, this is ridiculous right?
You can see here that I now have two active plans, and this latest one is £68 a MONTH.
I've never falled for a trick like this before and YES I'll probably get no sympathy here but I promise you I will never use Photoshop or any Adobe products if this is not sorted and a full refund is given.

I don't need the expensive plan, I was misled into thinking it was my Photography plan that had a billing issue and only after I logged back into my paypal and pressed save did it tell me what I was actually signing up for and then immediately I tried to cancel and I got the ridiculous message at the top saying I owe £341 if I cancel now.
I mean, come on.

Does anybody have a number I can ring as the help and support is useless and the AI bot may as well be a hedgehog attached to it own a**s for all the good it is.
Sorry I'm fuming.

Thanks for any help
Darrell

Report · Nov 22, 2025

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html