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how access product in account attached to old email

New Here ,
Apr 19, 2022 Apr 19, 2022

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I purchased CS5 Design Standard more than 12 years ago.  At the time, I used an old student email address to create the account.  I no longer have access to that email.  I would like to merge that old account into my current account.  I still have my installation CD and serial number.  I just dont have a rom drive on my current computer.  

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Community Expert ,
Apr 19, 2022 Apr 19, 2022

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To install IF YOUR OPERATING SYSTEM IS COMPATIBLE buy a USB connected DVD drive

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Apr 19, 2022 Apr 19, 2022

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Well, if you did not activate 2-factor authentication or the authentication was connected to your cell phone, and you still own that number, you can still login to your old account using your old Adobe ID. That, however, won't help you to get the downloadable data.

 

If you do not have a drive, try to find someone with a drive. The data can be copied to a stick or an external hard drive. I kept all my CD stuff on the hard disk because it's much faster to install, if you need to reinstall. And the install software does not make a difference between a DVD or a folder on a hard disk.

ABAMBO | Hard- and Software Engineer | Photographer

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