• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

How can I change my billing date? [2021]

Community Beginner ,
Mar 28, 2021 Mar 28, 2021

Copy link to clipboard

Copied

I pretty urgently need to update my billing date to the 2nd of the month but I can't seem to find a SINGLE way to contact an actual customer support rep. The forums also seem to be completely blank. I'm using the personal CC subscription with the student discount applied if that makes any difference. Thanks in advance.

TOPICS
Account management , Billing

Views

11.8K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Mar 28, 2021 Mar 28, 2021

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Votes

Translate

Translate
Community Beginner ,
Mar 28, 2021 Mar 28, 2021

Copy link to clipboard

Copied

Edit: I'm on a monthly billing cycle.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 28, 2021 Mar 28, 2021

Copy link to clipboard

Copied

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 29, 2021 Mar 29, 2021

Copy link to clipboard

Copied

Yep, that link worked great. Thanks. 

For anyone else looking at this thread, you need to contact support on the same date that you wish to set your new billing date to.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 03, 2022 May 03, 2022

Copy link to clipboard

Copied

LATEST

I'm interested in the same thing and I've tried your suggestion, but I still don't see a way to contact support, even though I'm signed in. I made sure cookies are allowed in browser and my Ad block is turned off. Is there anything else I could do? Thank you!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 29, 2021 Mar 29, 2021

Copy link to clipboard

Copied

oh weird, you got an actual answer and not something like

 

"This is a public forum, not Adobe management"

Adobe, 345 Park Avenue, San Jose, CA 95110-2704 USA Tel: 408-536-6000 Fax: 408-537-6000

I'm glad for you, not everyone gets an actual helping answer in this forum

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines