How can I change my country and credit card info?

New Here ,
Oct 30, 2020 Oct 30, 2020

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I read all the help and tried to do everything, but it laways redirects me to "ask for support" and it goes to the help page creatieng an infinite loop. I need to change my country and credit card info asap

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correct answers 1 Correct answer

Community Expert , Oct 30, 2020 Oct 30, 2020

1. With a browser that accepts cookies and does not have script blockers, please log-in to your Adobe account portal below.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://www.adobe.com/about-adobe/contact.html

 

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Community Expert ,
Oct 30, 2020 Oct 30, 2020

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Hello @refashion_society,
To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Oct 30, 2020 Oct 30, 2020

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1. With a browser that accepts cookies and does not have script blockers, please log-in to your Adobe account portal below.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://www.adobe.com/about-adobe/contact.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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