How can I end mothly payments when Icannot use my account anymore?

[Sini39066751d8zs]

My formel account was made to my school email. which is not in use anymore.
Still payments are running from my debit card. How can I stop these payments?

[kglad · Accepted solution]

you can cancel your subscription, but you'll have a penalty for early cancellation of your annual subscription.

if you administer your subscription, contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Shivangi_Gupta]

I second the suggestions shared by the expert above. I would also recommend contacting our support team and starting a private chat session. This is a public forum. We can not discuss anything confidential here.

Thanks,

Shivangi