How can I get a real person support?

[Delqn30719441b937]

In the adobe page the statement below is "get real help from real people". Where are those real people? Its just more articles. I need a real person who can cancel my subscription. It has a billing problem at the moment but there is no cancel button, just wants me to update the info. Where is the cancel button?

[Manan Joshi]

Hello @Delqn30719441b937,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[Delqn30719441b937]

Hi there,

There is no chat bubble. If I open the link from messenger for example, there is a bubble but I need to type again my login details and I dont want someone to sniff them.

[Delqn30719441b937]

Chrome support is aweful. In edge the bubble always appear. On chrome from times to times.

[Delqn30719441b937]

We can archive this one. Strange thing though - I had an edge opened chat and it appeared in my chrome as well, otherwise the baloon doest show up.

[Manan Joshi]

I already mentioned that the chat icon/bubble could be resolved by using a different browser. Anyhow, did you get connected to the support executive, were you able to get help?

-Manan

[Delqn30719441b937]

There is inconsistency in the bubble - sometimes it appears in chrome and sometimes it doesnt, but always appear if you have it opened somewhere else. Got to the support agent and we had the issue sorted. 

[kglad]

@Delqn30719441b937 

glad to hear the issues resolved.

for others, the problem (if any) are due to local (to the user) browser and/or network settings.