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How can I get back to my teacher plan??

Community Beginner ,
Feb 03, 2023 Feb 03, 2023

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Hello, I would like to ask about unpleasant issue I am dealing with. As a teacher, I was paying for teacher plan each month 15,73 euro. Unfortunately, after a year (and I admit I absolutely forgot about checking it), my plan was automatically changed to "normal" one for 30,24 euro, so those money was automatically paid. What is worse, in my account there is no option to go back to the teacher plan, although I am still working as a teacher and I could even prove it by the document. That is making me upset, cause double price is something I can hardly effort (as a bonus, cancellation fee is terribly expesive as well) 😞 I couldn't find any way how to directly contact some customer support. Could you please give me an advise how to solve this? I would be grateful. Thank you very much! 

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correct answers 2 Correct answers

Community Expert , Feb 03, 2023 Feb 03, 2023

Education subscription has a VERY LOW rate for the first year... then the rate goes up

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid vi

...

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Community Expert , Feb 03, 2023 Feb 03, 2023

@Barbora282493264dqd,

Log-in below to confirm which plan you have and how much it costs per month.

https:/account.adobe.com/plans

 

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Community Expert ,
Feb 03, 2023 Feb 03, 2023

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Education subscription has a VERY LOW rate for the first year... then the rate goes up

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Beginner ,
Feb 03, 2023 Feb 03, 2023

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Thank you very much, it helped me. Problem solved. 

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Community Expert ,
Feb 03, 2023 Feb 03, 2023

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thanks for the follow-up.

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Community Expert ,
Feb 03, 2023 Feb 03, 2023

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The regular rate is USD $55/mo.

 

Students & Teachers pay USD $20/month for 1 year only.  After that it goes up to USD $30/month until you cancel or leave school (whichever comes first).

 

I think you're still getting the current educational discount even tough it's slightly more per month now than last year.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Feb 03, 2023 Feb 03, 2023

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@Barbora282493264dqd,

Log-in below to confirm which plan you have and how much it costs per month.

https:/account.adobe.com/plans

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Feb 03, 2023 Feb 03, 2023

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Thank you very much, it is already solved through chat with person from support. 

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