Copy link to clipboard
Copied
So Adobe is somehow charging money to my credit card, which I can't remove from my profile. Also, there doesn't seem to be a plan associated with my account. Where can I file a complaint?
I am also not getting any invoice from Adobe.
Copy link to clipboard
Copied
Did you do this?
-Log-in to your Adobe account and click this link https://account.adobe.com/plans
Do you have more than one email address?
If you do not have a subscription your credit card number may have been stolen... in which case you need to call the number on the back of your card to report the theft
OR
This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730