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How did a subscription start?

New Here ,
Apr 15, 2024 Apr 15, 2024

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Добрый вечер 

не пойму как произошла подписка на про Ную версию 

сейчас снялась огромная сумма для меня не пойму по какой причине 

сейчас редствами не пользуюсь 

ю делайте возврат по средствам 

TOPICS
Account management , Billing

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correct answers 2 Correct answers

Community Expert , Jun 02, 2024 Jun 02, 2024

i don't know how i missed this post (and i assume this is no longer the op's issue), so for others, contact adobe support.

 

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're con

...

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Community Expert , Jun 02, 2024 Jun 02, 2024

When you start a trial, and give your financial information, you have 7 days to test the program and 14 days to cancel

 

If you do not cancel in the 14 days your trial becomes a paid subscription

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Community Expert ,
Jun 02, 2024 Jun 02, 2024

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i don't know how i missed this post (and i assume this is no longer the op's issue), so for others, contact adobe support.

 

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Jun 02, 2024 Jun 02, 2024

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When you start a trial, and give your financial information, you have 7 days to test the program and 14 days to cancel

 

If you do not cancel in the 14 days your trial becomes a paid subscription

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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