How do I cancel a subscription for someone who has passed away?

[Norionorio]

Hello,

I pay for the Adobe Creative Cloud subscriptions/accounts for the staff in my department with my university procurement card.  As is usual, Adobe automatically charges this card once a year.

Unfortunately, one staff person died a month ago, and I do not have access to his Adobe account.  How do I deactivate his subscription agreement so my card does not get inappropriately charged?

Thanks for you help,

Jim

[John T Smith · Accepted solution]

This is a public forum, not Adobe support... other users here can't help

-you need to click the link below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

[Norionorio]

Sorry, and thanks.

[John T Smith]

Don't need to be sorry about anything, but now you have the contact information