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How do I cancel an Enterprise account?

New Here ,
Sep 10, 2020 Sep 10, 2020

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I signed up a week ago, tried to cancel before my trial was over, it would not let me. I forgot about it and I was charged today. Tried to cancel again. It's saying I have an enterprise account since I signed up with my school email. Apparently it will not let me cancel at all via the normal way. I cannot find a way to contact Adobe support to cancel my subscription, and I have zero idea who my "admin contact" is (also something adobe will not show me). I'm annoyed and I just want my account gone. I cannot afford $22 a month when I am a broke grad school student. How do I cancel my account and/or get a hold of Adobe support?

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correct answers 1 Correct answer

Adobe Community Professional , Sep 10, 2020 Sep 10, 2020
To contact admin see the following https://helpx.adobe.com/enterprise/kb/contact-administrator.html If this also does not reveal any information then you will have to talk to people in your university to find who the Admin is -Manan

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Adobe Community Professional ,
Sep 10, 2020 Sep 10, 2020

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For contacting supportm login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Sep 10, 2020 Sep 10, 2020

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I cannot do this because it says to contact my admin, so that will not work.

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Guest
Sep 10, 2020 Sep 10, 2020

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Moving to the Account, Payment, & Plan forum from Photoshop

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Adobe Community Professional ,
Sep 10, 2020 Sep 10, 2020

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To contact admin see the following

https://helpx.adobe.com/enterprise/kb/contact-administrator.html

If this also does not reveal any information then you will have to talk to people in your university to find who the Admin is

-Manan

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