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How do I cancel my subscription and get a refund?

New Here ,
Sep 06, 2022 Sep 06, 2022

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Hello, I want to cancel my creatuve cloud monthly subscription, but it shows that I need to pay extra 222$ for an early canceling!! I already got charged couple days ago!! 
Is there any way to get a refund instead of paying extra? 

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Community Expert ,
Sep 06, 2022 Sep 06, 2022

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When you go past the allowed 14 days you have agreed to a one year contract, which has a fee of 1/2 of the remaining time if you cancel before the end of your contract year... ask support

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a yellow highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan-discussions/adobe-hidden-contract-is-disgusting/...

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New Here ,
Sep 06, 2022 Sep 06, 2022

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I did read it, but I think I misunderstood the 14 days policy. 

Thank you 

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Community Expert ,
Sep 06, 2022 Sep 06, 2022

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There's no early termination fee for cancelling  the costlier month-to-month plan.  You can cancel a month-to-month anytime without penalty.

 

But there is a fee for cancelling an annual plan (paid monthly, or prepaid).   The cancellation fee is 50% of your remaining months of service.  To avoid penalty fees, wait until your 12th month of service to cancel, before it auto renews for another year.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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