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How do I cancel my subscription without being hit by a massive cancellation fee?

Explorer ,
Sep 11, 2020 Sep 11, 2020

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Hi All,

I just tried to cancel my CC subscription but seems I will be hit with a massive €107 cancellation fee, What the hell?

What can I do?

And I can't find any option to switch off the auto-renew.

Thanks,

John

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correct answers 1 Correct answer

Adobe Community Professional , Sep 11, 2020 Sep 11, 2020
When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html -LOTS of screen pics of the terms https://community.adobe.com/t5/Get-Started/Creative-Cloud-One-Years-Subcription-help/td-p/10379854 in reply #4 -Purchasing FAQ https://community.adobe.com/t5/Get-Started/Purchasing-FAQ-How-do-I-purchase-a-Creative-Cloud-membership/td-p/7431151 When you do...

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Adobe Community Professional ,
Sep 11, 2020 Sep 11, 2020

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html
-LOTS of screen pics of the terms https://community.adobe.com/t5/Get-Started/Creative-Cloud-One-Years-Subcription-help/td-p/10379854 in reply #4
-Purchasing FAQ https://community.adobe.com/t5/Get-Started/Purchasing-FAQ-How-do-I-purchase-a-Creative-Cloud-members...

 

When you do cancel your plan it will not auto-renew

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Adobe Community Professional ,
Sep 11, 2020 Sep 11, 2020

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LATEST

Moved from the non-technical Lounge to Account, Payment & Plans.

 

SOLUTION:

Wait until your 12th month of service to cancel, after your final payment has been processed. 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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