HOW DO I CANCEL WITHOUT UPDATING MY PAYMENT METHOD?

New Here ,
May 22, 2022 May 22, 2022

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Title. I don't want to pay for the month that i shouldn't have been charged for if the website worked as it says it does.

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Adobe Community Professional ,
May 22, 2022 May 22, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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LEGEND ,
May 22, 2022 May 22, 2022

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You have to have an active payment method when you cancel, in order to settle any cancellation fee. If you are in the final month of an annual program, there is no cancellation fee in fact, but I suspect you still need a working payment method.

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