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How do i change my email adress on Creative Cloud verification mail?
It is a very old post, Email verification issues can be sorted by contacting Adobe.
Regards
Rajashree
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Hi alekahan,
Welcome to Adobe Forum,
The CC is based on Adobe ID which the Email, hence the Email can not be changed, you can cancel the present CC & buy new CC with the Email address that you want.
Repurchasing of CC will waive off the cancellation fee also.
Regards,
Rajshree
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I have done that and it still does not work. My Adobe ID is correct, the
one that is not correct is only in the installation verification of
Creative Cloud. I DO NOT want to repurchase any of the products I have
already purchased.
Saludos!
-- Alejandro Kahan
Cel: 55 4186 7308
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Hi Alekahan,
I was unable to trace any CC under the Email ID provided in the Forum, please provide order number, you can privately message me.
I shall follow up for you.
Regards,
Rajshree
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I have the Same problem Pls reply
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I have created an entire new cc account, with email.. and have already purchased a plan…i cannot download photoshop as the verification email is getting sent to an email I am not associated with? What should i do. Rajshree
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Please inbox me the order number privately & e-mail to which it is being send & to which it should be send. I shall investigate & update you accordingly.
Regards
Rajashree
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Hi,
I am having the same problem although I am trying to install the 30 day trial of Creative Cloud. I created my own Adobe ID with my email address and received the email to verify that but then when trying to install Creative Cloud, it says that the verify your email has gone to a previous user of the laptop so I am unable to proceed any further. Any ideas how to fix this?
Thanks,
Alison
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THANK YOU eXtide! You are a life saver.
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Please, anyone help me. I needed to change my email, because the server is and will out of work. And I need change my secondary mail to a main mail. How I do?
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Please contact Adobe support to check the possibility & if it is found possible, it will be certainly done.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it continues to fail try using a different browser.
https://helpx.adobe.com/contact.html?step=ZNA_account-payment-orders_stillNeedHelp
Regards
Rajashree
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i've done the same. can you help me?
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go to
windows:
Drive:\Users\[name]\AppData\Local\Adobe\OOBE
mac:
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
and delete the
opm.db file
Regards
eXtide
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THANK YOU eXtide! This totally solved my problem. I tried chat help and the helper said "I'll connect you with a technical representative" and then closed the session! I then tried starting another one but they are too busy, and while waiting I found this. Thank you thank you.
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Thank you It Works
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I just got a mac and I'm signed up for some random email for the verication email as well. But where do I go to type in
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
to delete the opm.db file?
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Zoes Mate,
In MAC system folders are hidden,
to view the OOBE folder you need to first run AppleShowAllFiles command in terminal for your account (in unsure - google how to show hidden folders in mac)
rest should be simple as
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It is a very old post, Email verification issues can be sorted by contacting Adobe.
Regards
Rajashree
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Thank You So Much. It was really helpful.
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thanx bro
twas really helpful
you are a genius
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Yeah, many years later and it still works. I spent 40 minutes waiting for a chat session and found this in frustration. This should be a sticky. You don't need an Adobe "technician" to fix this. On Mac hold down option key when selecting Go from menu bar in Finder to access signed-in users Library folder. Big props to eXtide!
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I have the same problem.
My emailadress in my AdobeID is correct. But the emailverification in Creative Cloud gives a wrong emailadres. There is missing one letter.
So I cannot download any Adobe Products with Creative Cloud.
PLEASE HELP!
Greetings,
Jelle
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They make millions of dollars but can't figure out how users can switch secondary email for primary email address.
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Agreed. It's absolute rubbish that you can't add a secondary email or change the email.