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How do i contact customer care about my billing and account??

Community Beginner ,
Aug 07, 2020 Aug 07, 2020

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Hi just wondering how to actually contact customer care

when i go to the support pages it said they have phone and chat support but when i click support it goes to the support page with the link to the same chat and phone page that goes back the to same previous support page saying they have phone and chat support??

 

can somebody share the actual page with the customer care phone number or the page with the actual chat on it so i can talk to somebody. 

thanks many 🙂 

cheers, 

Steve

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correct answers 3 Correct answers

Community Expert , Aug 07, 2020 Aug 07, 2020

Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right and type AGENT.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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Community Expert , Aug 07, 2020 Aug 07, 2020

Did you click on the chat icon on the bottom right on this page. See the screen shot where the icon is visible with a circle and a dialog icon inside it. Click that and type AGENT to chat with a human.

Screenshot_20200807-194617.jpg

-Manan

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Community Expert , Apr 18, 2024 Apr 18, 2024

@Daniel36839171xhg7 

 

then contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a sca

...

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Community Expert ,
Aug 07, 2020 Aug 07, 2020

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Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right and type AGENT.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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Community Beginner ,
Aug 07, 2020 Aug 07, 2020

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thank you for the reply - maybe i have missed something here - the above link provided is the page that does not show how to get in contact with customer support - 

 

the above page https://helpx.adobe.com/contact.html  links to this page -> https://helpx.adobe.com/contact/what-contact-options.html which then links back to the orginal page -> https://helpx.adobe.com/contact.html 

 

does customer support have an email i can directly contact then - I need to urgently update my credid card details - it saved with a typo in it and i can't edit because clicking "manage payemnt" now shows the error "something went wrong" - 

 

cheers, 

S

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Community Expert ,
Aug 07, 2020 Aug 07, 2020

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Did you click on the chat icon on the bottom right on this page. See the screen shot where the icon is visible with a circle and a dialog icon inside it. Click that and type AGENT to chat with a human.

Screenshot_20200807-194617.jpg

-Manan

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Community Beginner ,
Aug 07, 2020 Aug 07, 2020

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cheers - the chat icon has now magically appeared (wasn't on the screen last night) - left the page open and was not there i just  refreshed the page after a few hours sleep and now its there lol 

thanks many 🙂 have a great day!! 

s

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Community Beginner ,
Aug 07, 2020 Aug 07, 2020

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cool! the billing page also now works - was able to update withour error or contacting support - 🙂 

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New Here ,
Apr 18, 2024 Apr 18, 2024

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I have the same issue. cant cancel my subscription, even when I click on cancel my subscriptions. sus

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Community Expert ,
Apr 18, 2024 Apr 18, 2024

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@Daniel36839171xhg7 

 

then contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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