Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


How do I get a free subscription due to the virus?

New Here ,
May 02, 2020 May 02, 2020

Copy link to clipboard

Copied

Hello! I need a help! My fellow photographers and retouchers received a 3 month license extension due to coronavirus epidemic. Could you renew my license, please? Thank you so much! 

TOPICS
Billing, Creative Cloud

Views

235

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 02, 2020 May 02, 2020

Copy link to clipboard

Copied

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
May 02, 2020 May 02, 2020

Copy link to clipboard

Copied

I had responded to a post almost exactly the same as what you typed about a month ago. It started almost exactly the same with "My fellow photographers and Retouchers".

Are you the same person that asked this question before under a different username?

 

In any event the answer is right in text you typed.

They received a 3 month EXTENSION of their SUBSCRIPTION and more than like they only got that extension after they had agreed to sign up for another Full year subscription.

 

The topic title of your posts asked "How do "I" get a FREE subscription due to the virus".

The answer to that question is you don't get a free subscription because of the virus.

You MAY, or you may not, get a 3 month extension once you Sign Up for a Full Year subscription.

That is all up to Adobe at the time you Sign Up for a subscription and or contact them about your subscription and getting an extension.

 

Best of luck to you.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 03, 2020 May 03, 2020

Copy link to clipboard

Copied

LATEST

All it's missing is the phrase, "I would be very great!" to be almost identical to three other messages I've responded to, and flagged, in the last month.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 02, 2020 May 02, 2020

Copy link to clipboard

Copied

No.  Fellow product users cannot help you.  See links below.

Adobe's response to Covid-19
https://www.adobe.com/covid-19-response.html

Adobe enables distance learning globally...
https://theblog.adobe.com/adobe-enables-distance-learning-globally-schools-impacted-covid-19/

FREE access to Adobe Connect (web conferencing software) for 90 days.
https://www.adobe.com/products/adobeconnect/trial.html

Special Customer Programs
https://www.adobe.com/covid-19-response/program-changes.html

Q: Are you a student or teacher who has Creative Cloud access on campus but not at home?
A: Contact your school's IT dept for instructions.

Q: Are you currently a paying Creative Cloud member in good standing?
A: Please log-in to your account below with your paid ID and password.
https://account.adobe.com/plans

Click Manage Plans > Cancel.  If you're lucky, the system will offer you 3 free months to keep your subscription active and not cancel.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines