How do I get a refund for subscriptions I canceled the day I was charged?

[justine_4432]

I don't know where to ask for a refund. The ai virtual assistant said I had no pending refund requests but I can't find where to request for one. Both of the subscriptions were canceled. Will I just get my refunds automatically? I canceled them before 14 days after they were renewed. 

[kglad]

what do the emails from adobe show confirming

your trial start date?

your cancellation date?

[John T Smith]

>canceled them before 14 days after they were renewed

You have 14 days to cancel after you FIRST start a subscription

I if you did not cancel after the 12th monthly payment, so your subscription automatically renewed, you will not get a refund... you will, in fact, have to pay 1/2 of the subscription time for cancelling before your new renewal date

[Jeffrey_A_Wright]

Thanks for posting your question about your refund to this public discussion forum, Justine. I can confirm that you have successfully cancelled both of your subscriptions. Any refunds provided can take up to 14 days to process, depending on the financial institutions involved. You can find more information on the cancellation and refund process at https://adobe.ly/3GO53l9. ^JW

[justine_4432]

Thanks! So, just to be sure, I don't have to sen in a refund request? 

[kglad]

@justine_4432 

watch your account, https://account.adobe.com