How do I get a refund for yearly subscription

[rachel_2722]

My son started a trial by accident for Photoshop express app on my iPhone but when I signed into my Adobe account it came up that I had no plans etc so I thought that meant he had already cancelled the subscription, I had not checked the actual App Store and then today I got an email and a notification from my bank that I was charged £99.99 for yearly subscription. I had to go and cancel the subscription on the App Store too and I have requested a refund. Can anyone help me as I didn't think to check the actual App Store subscriptions and only checked my Adobe account online on their website and thought it was all sorted. Now I'm down £99.99 and in a really bad financial way and can't afford it and I'm freaking out as I have house bills coming out next week.

[kglad · Accepted solution]

subscriptions made through app stores, have to be cancelled via that app store.

[rachel_2722]

Hi, yes I know but I wasn't with him at the time he done it and I couldn't check so when I checked on my actual Adobe account nothing was there as I just assumed it would be automatically on it as it's the same company. I have cancelled it on the App Store and also requested a refund and also checked on the link you've sent before and it sent me here to post it. So just waiting an actual solution or contact details to get in touch with someone who works with Adobe and can help. Thanks

[kglad]

if your adobe account's not showing the subscription, i don't think adobe support can help, but you can try.

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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