How do I get in contact with a Adobe support person?

[samantha29236209sblv]

I keep going round in loops and 'contact us' buttton does not work

[Ged_Traynor]

@samantha29236209sblv take a look at this thread

https://community.adobe.com/t5/account-payment-plan-discussions/contact-with-adobe/td-p/13696358

Moved to the Account, Payment and Plan forum

[Rashmi27002770wxve · Accepted solution]

Hi there,

Happy to help!

We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

[kglad · Accepted solution]

@samantha29236209sblv 

in addition to chat per @Rashmi27002770wxve, there are 2 other ways to contact adobe; phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[samantha29236209sblv]

All sorted.  Thank you for your help 🙂

[kglad]

good to hear, @samantha29236209sblv