How do I get the refund for canceled subscription?

[Grace XY Guo]

I checked my two accounts, there's no subscription. However, I found that my credit card kept billing every month from Sep 2024 to Dec 2024. I only used PS once on Aug.

I couldn’t find any supported way on your website to deal with this issue. Could you please help me to check and refund the fee from Sep 2024 to Dec 2024?

CreditCard No: REMOVED - THIS IS A PUBLIC FORUM, YOU JUST GAVE AWAY YOUR NUMBER - YOU NEED TO CALL YOUR CREDIT CARD COMPANY AND CANCEL YOUR CARD

My Adobe Account: 

REMOVED

Attached is my bill.

Many thanks!

[John T Smith · Accepted solution]

This is a public forum, not Adobe support

Call your credit card company NOW to cancel the number you posted

Nobody here in a public forum can see your account information
Help Center https://helpx.adobe.com/support.html is a good place to start
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN... also, chat is for individual subscriptions, if you have a Teams or Enterprise subscription contact your subscription administrator
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
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Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Grace XY Guo]

Thank you so much for these details. You are very helpful. 

[kglad]

@Grace XY Guo 

were you able to cancel successfully?  (check your account to confirm (https://account.adobe.com) and save the confirmation email sent by adobe.