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How do I unsubscribe?

New Here ,
Aug 25, 2022 Aug 25, 2022

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How do I unsubscribe from Adobe Acrobat Pro? When I go to "My Plans" it says there are no active plans but I'm still being charged €20 a month from them. This is the 3rd time they've taken money from me when it clearly says "no active plans" on my account. Please help guys, thanks.

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correct answers 1 Correct answer

Adobe Employee , Aug 25, 2022 Aug 25, 2022

Hi @SaffronC 

 

This is something that can be better handled by our billing team.

 

I have shared more details in a private message please check.

 

Regards

Amal

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Adobe Employee ,
Aug 25, 2022 Aug 25, 2022

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Hi @SaffronC 

 

This is something that can be better handled by our billing team.

 

I have shared more details in a private message please check.

 

Regards

Amal

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New Here ,
Sep 29, 2022 Sep 29, 2022

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i am experiencing the same issue

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Community Expert ,
Sep 29, 2022 Sep 29, 2022

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using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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Community Expert ,
Sep 29, 2022 Sep 29, 2022

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MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS

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