Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


How long do I get a refund  ?

New Here ,
Apr 16, 2020 Apr 16, 2020

Copy link to clipboard

Copied

How long do I get a refund  ?

----

Adobe Systems Software
Ireland Ltd
4-6 Riverwalk
Citywest Business Park
Dublin 24
Ireland
N.° de IVA IE6364992H
-----
Dear,

He hecho la cancelación de un pedido que realicé el día 4 de Abril de 2020 (pedido ADB101275062ES - Acrobat Pro DC)
He confirmado la cancelación del PEDIDO y he recibido un correo de confirmación por parte de ADOBE a mi correo:[PII removed by Moderator]
Recibí confirmación de cancelación por correo electrónico, sin embargo, no han realizado el reembolso que se me informó previamente.

--------------
Factura / nota de crédito: Factura
Número de factura: IEN2020009035434
Fecha de la factura: 04/04/2020
Fecha de facturación: 04/04/2020
Número de pedido de cliente: ADB101275062ES
Número de pedido 7009037016
Cliente [PII removed by Moderator]
-----------------------------


Solicito su apoyo para esta situación. Gracias.

JULIO CESAR GARCIA MORI.
Madrid, España.
[PII removed by Moderator]

 

TOPICS
Account management, Billing, New user

Views

58

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 16, 2020 Apr 16, 2020

Copy link to clipboard

Copied

LATEST

Julio, I have removed your personally identifying information. This is a public forum, and Adobe recommends that PII not be published like this. 

https://community.adobe.com/t5/community-help/guidelines-and-tips-for-the-adobe-community/td-p/47881...

 

In the meantime, this is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines