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How long do I have to pay for this every month before I can cancel without paying 29$ just to cancel. This app will literally sit on my phone taking up space until I can. I meant to cancel before the trial was up but forgot and thought it wouldn't be a big deal when I git ready to. Thanks to covid I dont work as much so 29$ is a big deal.
You promise to pay for a year. If you cancel early, Adobe generously give a 50% discount on your promised year. To cancel with no penalty, cancel in the last month. But if you are 1 day late, the year promise is renewed, and the penalty is back. Really, didn't you read your terms? This is a bad life error.
Anitra, You might look into telling the difference between a community forum and customer service. I don't work for Adobe and they aren't here, we just call it as we see it. I like the arithmetic too: I'll keep paying every month, hundreds of dollars, to save $29. Now that's the sort of customer Adobe really wants. Have a nice day now!
So you have never Signed up for something like Netflix ot HuLu on a So Called Free Trial and entered your CC info?
They are HOPING You Forget to cancel so they can start Billing you every month.
If it was Truly FREE they would not ask you to enter that info before the "FREE TRIAL" starts.
Anytime you Enter your Credit Card Details, or any other payment method information, for some piece of software that is said to be a Free Trial it is NOT.
So unless you pay half of the remaining subscription fee now you will need to place a reminder on your calendar to cancel 1 week before it get renewed and continue to pay that 29 dollars every month for the next year.
You could also try contacting Adobe Directly through the Chat system and ask for the cancellation fee to be dropped.
This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.
Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.
Also you do not have to leave that app on your phone, mobile device, you can Remove it, Uninstall it. That Will NOT cancel the subscription but it will free up whatever space on your mobile device that is it installed on.
Best of luck to you.