How to cancel a 7 day free trial?

[alexa74468902]

I downloaded the 7 day trial for Lightroom Classic on the Creative Suite. I'm now trying to cancel the trial before it renews tomorrow, however it has not appeared as a plan in the "Plans and Payment" section of my account.

How do I cancel this? 

[Rashmi27002770wxve · Accepted solution]

Hi there,

Happy to help!

I understand that you wish to cancel your subscription.

Please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

In case you face any challenge while cancelling the trial please feel free to contact the Support team for further assistance.

Since, this is a community forum and we will not be able to discuss any account or cancellation related issues, we are happy to share the link that can help you to connect with the Adobe Customer support via chat or on the phone.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

[kglad]

there are two other ways to contact adobe support, phone and twitter:

chat:
see previous message

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...