How to cancel a student account bought through university

New Here ,
May 04, 2022 May 04, 2022

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Please help.
In August last year I bought a 12month plan for a 1 semester design course in Australia.
I knew it was a 12month plan but I remember there being some kind of option where after 6 months you could cancel and not be charged too much, i think it was half the cost left or something.

I apparently no longer have illustrator even thought they are still charging me. 

When i log in to my account, they give me no invoices (they have never emailed me any invoices).
There is not information to indicate when they will stop charging me and how to make sure they do not keep charging me after my 12 months is up. 

I am trying to cancel early and pay the cancellation fee but the "cancel plan" button does not exist for me because it is 'through my administrator" aka uni. However, this makes no sense, why would I have to go through uni to be able to cancel this? (by the way, there is no option on the uni website to try to 'cancel' adobe, this doesnt exist).

 

{Mod Note: Moving from Creative Cloud Service board to Accounts}

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Adobe Community Professional ,
May 04, 2022 May 04, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
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This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
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Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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