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How to cancel a subscription when the person doesn't work here anymore??

New Here ,
Aug 25, 2023 Aug 25, 2023

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I had an employee use my business credit card for a subscription. He no longer works here and I keep getting charged because I am being told they need to speak to the employee or have him cancel it. I have no way to do that. How can I cancel the usage of my credit card for a subscription under somone elses name who doesnt work here anymore???? I am this close to disputing and getting a new credit card number to block the charges.

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Aug 25, 2023 Aug 25, 2023

then contact your bank and report the issue.  that will cause problems for the subscriber, but if don't do that you will be on the hook, not just for the current subscription, but also for subscription renewals and anything they add to their subscription.

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Community Expert ,
Aug 25, 2023 Aug 25, 2023

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if you've already contacted adobe support, there's nothing more to add here.  did you discuss with adobe support?

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New Here ,
Aug 25, 2023 Aug 25, 2023

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They tell me they can't discuss or cancel a subscription under someone elses name.I have no way to contact this person.

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Community Expert ,
Aug 25, 2023 Aug 25, 2023

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then contact your bank and report the issue.  that will cause problems for the subscriber, but if don't do that you will be on the hook, not just for the current subscription, but also for subscription renewals and anything they add to their subscription.

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Community Expert ,
Aug 25, 2023 Aug 25, 2023

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In the future (and for other business owners)

 

1 use your credit card buy a TEAM subscription that you own and assign to an employee

-team plans https://www.adobe.com/creativecloud/plans.html?plan=team

 

2 have the employee use his/her credit card and pay them each month

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