How to cancel creative cloud membership

New Here ,
Jun 16, 2021 Jun 16, 2021

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I have a year membership paid monthly. When the contract finishes after a year, can I cancel it without any payment? 

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Adobe Community Professional ,
Jun 16, 2021 Jun 16, 2021

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Yes, I know. What I want to know is that can I cancel it without ant payments after a year ends because I have subscription for a year and paid monthly. What if it takes money when the contract finishes without asking me to continue using it? If I finish it earlier then I have to pay %50 of total. So I have to cancel it at the exact time that it finishes but I can be late because it may renew itself and I can start another one year membership. 

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Does anyone knows will they inform me to cancel it before renewing the membership? Or will there be time between the end and beginning of the membership to be able to cancel it? 

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Adobe Community Professional ,
Jun 17, 2021 Jun 17, 2021

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You can cancel without penalty from 14 days before the end of the subscription. I think there's a grace period of 14 days after the renewal date also, but I could be wrong.

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Adobe Community Professional ,
Jun 16, 2021 Jun 16, 2021

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>>>o I have to cancel it at the exact time that it finishes but I can be late because it may renew itself 

 

Yes, unfortunately those are the strict rules that Adobe imposes on plans. The onus is on the user to cancel inside a specific window of time. If you don't cancel, the plan will renew automatically.

 

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Adobe Community Professional ,
Jun 17, 2021 Jun 17, 2021

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To avoid penalty fees and automatic renewal, cancel in your 12th month after final payment has been processed but before your subscription ends.

 

Make a note of your expiration date.  Set a reminder on your mobile phone or Google calendar so you don't forget.

https://account.adobe.com/plans

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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