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How To Cancel My Creative Cloud Membership

New Here ,
Mar 27, 2023 Mar 27, 2023

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Hi, I want to cancel my Creative Cloud membership. It's been a couple of days and it still sasy that I'll be able to manage the plan soon. Any help is appreciated!

 

[Moderator moved the thread to the correct forum]

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correct answers 1 Correct answer

Community Expert , Mar 27, 2023 Mar 27, 2023

Greetings!  It sounds like contacting Customer Support may be your best bet.

 

Adobe Customer Care Secure Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Customer Care Support via Phone (Phone Charges may apply): https://helpx.adobe.com/contact/phone.html

 

Feel free to reach out with any additonal questions!

 

As a side note, this is posted in the wrong forum.  It's not a problem, but a moderator will most likely move it to the right place 🙂

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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Greetings!  It sounds like contacting Customer Support may be your best bet.

 

Adobe Customer Care Secure Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Customer Care Support via Phone (Phone Charges may apply): https://helpx.adobe.com/contact/phone.html

 

Feel free to reach out with any additonal questions!

 

As a side note, this is posted in the wrong forum.  It's not a problem, but a moderator will most likely move it to the right place 🙂


George F, Fine Art Landscape Photographer

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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As @George_F says, contacting customer support is best. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Mar 27, 2023 Mar 27, 2023

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Hi there,

 

Thank you for writing to us. Happy to help!

 

Please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat for any further help on the cancellation issue.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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