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How to cancel payment before getting charged?

New Here ,
May 30, 2021 May 30, 2021

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So. Adobe says that i need to update my credit card information because the couldnt charge me, since i dont have money on my credit card lol. Can i somehow cancel the payment, before they charge me? I checked my banck account, and couldnt see any incoming payments. 

How to cancel before i get paid from my job? I dont need adobe any longer, and i signed up by mistake. Belive it or not.

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Adobe Community Professional ,
May 30, 2021 May 30, 2021

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[Moderator moved from Using the Community (forums) to Account, Payment & Plan.]

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans
2. Scroll down to Adobe Help Center on the same page.
3. Online chat is available in English 24/7.  See screenshot.

image.png
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 30, 2021 May 30, 2021

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Hi. Thanks for the answer. I cant neither find the live chat or the cancel supscription. It still tells me to update my credit card information. It pops up with a red bar that says "There is an issue with your payment details. Please update your payment information."

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Adobe Community Professional ,
May 30, 2021 May 30, 2021

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That's right.  You cannot cancel until you provide a valid payment method which you seem unwilling to do.  So use another device to contact Adobe Customer Support by online chat or pick up the phone M-F and speak to an agent.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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