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How to cancel personal plan when a school plan is applied?

New Here ,
Jul 25, 2020 Jul 25, 2020

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I have a personal account with a one year plan started from December 2019. It was signed up with my shool email. In June 2020 my school announced that it'll provide students free access of Adobe suite, and then my account was changed to an enterprise plan. 

 

But now my personal plan is still charging me every month. In my account page there is no cancel option because it's in a enterprise account mode.

 

Is there anyway to cancel my personal plan?

 

 

TOPICS
Account management, Billing

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Adobe Community Professional ,
Jul 25, 2020 Jul 25, 2020

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Hello,
Try the following link for steps on how to cancel your subscription

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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New Here ,
Jul 26, 2020 Jul 26, 2020

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Hello Manan, thanks for your reply!

 

The help link does not work for me because I can not find "manage plan" in my page. There is no can cancelling option in my account page.

 

and also, I can't contact support becasue it shows:

 

Don1023_0-1595748194534.png

 

Is there any other way that I can contact them? like an email address?

 

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Adobe Community Professional ,
Jul 26, 2020 Jul 26, 2020

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I thought you had two accounts with subscription and one had to be cancelled. It seems its just one and you are being charged twice. I would suggest you talk to the school IT administrator to sort this out. You could even try and contact support to ask about your options on how to move ahead, i gave the link to support in the previous post.

 

-Manan

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