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How to cancel plan purchased from Adobe Store.

New Here ,
Aug 27, 2022 Aug 27, 2022

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How to cancel plan purchased from Adobe Store. I mistakenly activated 2 plans and the money is withdrawn twice. Adobe Virtual Assistant doesn't work and doesn't offer a solution.

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Aug 27, 2022 Aug 27, 2022

http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

 

if that fails to help, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check

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Community Expert ,
Aug 27, 2022 Aug 27, 2022

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http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

 

if that fails to help, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

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