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How to cancel unwanted Lightroom Mobile renewal? [was: Money]

New Here ,
Sep 27, 2023 Sep 27, 2023

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Hello, my subscription was charged by mistake; I didn’t want to renew it, but the money was withdrawn. How is it possible to make a refund?

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correct answers 1 Correct answer

Adobe Employee , Sep 27, 2023 Sep 27, 2023

Hello @Андрей32574629lm86 

Apple owns the iOS Appstore transactions, and late cancellation and reimbursements policies are Apple's.  I recommend you first try contact Apple Support to see if they can cancel the subscription and refund you.

 

You can also try to reach Adobe Support to see what is possible on our side:   
Visit https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT

 

Kind regards,

Charlie

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Adobe Employee ,
Sep 27, 2023 Sep 27, 2023

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Hello @Андрей32574629lm86 

Apple owns the iOS Appstore transactions, and late cancellation and reimbursements policies are Apple's.  I recommend you first try contact Apple Support to see if they can cancel the subscription and refund you.

 

You can also try to reach Adobe Support to see what is possible on our side:   
Visit https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT

 

Kind regards,

Charlie

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New Here ,
Sep 28, 2023 Sep 28, 2023

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The amount of 197.99SAR was withdrawn without my knowledge, and the subscription to the Lightroom program was not renewed. Please rehabilitate it as soon as possible.
تم سحب مبلغ 197.99 ريال دون علمي ولم يتم تجديد الاشتراك في برنامج لايت روم. يرجى إعادة الى حسابي في أقرب وقت ممكن.

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Adobe Employee ,
Sep 28, 2023 Sep 28, 2023

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Hello @Latifa32589183r3cu 

I merged your question with a similar one.  Please see the advice above on this thread.

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