How to cancel when I cannot login

New Here ,
Nov 16, 2021 Nov 16, 2021

Copy link to clipboard

Copied

I used a free trial of Adobe Stock for about a month. I thought I had canceled it for after the end of the month, but then it kept going and I was charged. I think I downloaded 2 or 3 songs during that free trial. I was using it for business purposes.

 

Fast forward to now. I was able to pause my subscription for a few months, but it just started back up again. In those few months, I no longer have my business and no longer have the email address that I signed up under. So now I'm unable to accsess the account at all because I had signed in using gmail, but the email no longer exists.

 

I cannot find any contact information to get help. I'm not sure what to do at this point, but I'm desparately needing to end my subscription as I simply do not have funds for it at this time.

TOPICS
Account management

Views

21

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Nov 16, 2021 Nov 16, 2021

Copy link to clipboard

Copied

LATEST

Since you can't log in with email, try the phone.

 

You can search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

 

Good luck. It sounds like you'll need it.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines