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How to cancel when I cannot login

New Here ,
Nov 16, 2021 Nov 16, 2021

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I used a free trial of Adobe Stock for about a month. I thought I had canceled it for after the end of the month, but then it kept going and I was charged. I think I downloaded 2 or 3 songs during that free trial. I was using it for business purposes.

 

Fast forward to now. I was able to pause my subscription for a few months, but it just started back up again. In those few months, I no longer have my business and no longer have the email address that I signed up under. So now I'm unable to accsess the account at all because I had signed in using gmail, but the email no longer exists.

 

I cannot find any contact information to get help. I'm not sure what to do at this point, but I'm desparately needing to end my subscription as I simply do not have funds for it at this time.

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Account management

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Community Expert ,
Nov 16, 2021 Nov 16, 2021

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Since you can't log in with email, try the phone.

 

You can search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

 

Good luck. It sounds like you'll need it.

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