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How to change billing details

New Here ,
Nov 13, 2022 Nov 13, 2022

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Hi there, I have moved from the Netherlands to Germany and would like to change my billing details, such as the new address, new credit card number and tax number in order to be able to deduct my Adobe account for tax purposes in Germany. But unfortunately the country of residence cannot be changed and the new German tax number is not accepted either. Does somebody has any idea? Cheers!!

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correct answers 1 Correct answer

Community Expert , Nov 13, 2022 Nov 13, 2022


The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

change currency - https://forums.adobe.com/thread/1999694

 

change store - http://www.adobe.com/store_selector/storeselector.html

...

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Community Expert ,
Nov 13, 2022 Nov 13, 2022

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The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

change currency - https://forums.adobe.com/thread/1999694

 

change store - http://www.adobe.com/store_selector/storeselector.html

 

change adobe.com website language - https://forums.adobe.com/thread/1999693

 

if one or more of those fail to help you, use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Dec 21, 2022 Dec 21, 2022

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Hoi,

Heb jij al enig idee hoe je dit moet doen? Heb hetzelfde probleem. Zijn nu verhuisd naar Zweden maar kom er echt niet uit

Groet

Danielle

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Community Expert ,
Dec 21, 2022 Dec 21, 2022

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@Richard2706355471sd 

 

the process is explained in the links in my previous message.  if you have trouble understanding that, you can contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Mar 03, 2024 Mar 03, 2024

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Hi There

Can you pls revise my bill to?

 

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Adobe Employee ,
Mar 04, 2024 Mar 04, 2024

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LATEST

Hi there,

Do you wish to change your billing details? If yes, please follow the steps listed in this article: https://adobe.ly/4a1cwqx

Let us know if you have any questions.

 

Regards,

Shivangi

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